Web Accessibility Statement
Web Accessibility Statement
At Destination Canada, we are committed to diversity, equity and inclusion as foundational values. Accessibility is central to these commitments. We aim to design our workplace, programs and services so that people with disabilities can participate on an equal basis with others.
Accessibility at Destination Canada means:
- proactively identifying and removing barriers in how we hire, manage and support employees
- ensuring our offices, events and digital platforms are usable by people with a wide range of abilities
- providing workplace accommodations and adjustments to ensure all employees can fully engage in and effectively perform their work
We recognize that accessibility is an ongoing practice, not a one-time project. We will continue to learn from people with disabilities and update our policies, tools and training so that our organization becomes more accessible to all.
What we are doing
Our efforts to ensure that our website is accessible and usable to the widest possible audience are based on best practice guidelines -- specifically the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible. View more here.
The guidelines have three levels: A, AA, and AAA. Destination Canada aim for Level AAA.
Destination Canada Accessibility Plan
Published in December 2025
Destination Canada (DC) acknowledges the difficulties persons with disabilities continue to face with accessing mainstream employment. To that end, we are committed to the principles of diversity, equity, and inclusion, within DC. Paramount to this work is our commitment to fostering an inclusive environment at DC where people with various abilities can bring their true potential, unparalleled skills, and unique outlooks to our workforce.
Accessibility is an ever-evolving area, and we believe this plan is a living document that should be updated over an extended horizon. Therefore, we highly encourage our audience to continue sharing their feedback through the channel of their choice. For those who have already dedicated time and effort in bringing this plan to life, your input is appreciated. Together, we look forward to dismantling the existing barriers and extending opportunities for people of all abilities.
At Destination Canada, we are committed to diversity, equity and inclusion as foundational values. Accessibility is central to these commitments. We aim to design our workplace, programs and services so that people with disabilities can participate on an equal basis with others.
Accessibility at Destination Canada means:
- proactively identifying and removing barriers in how we hire, manage and support employees
- ensuring our offices, events and digital platforms are usable by people with a wide range of abilities
- providing workplace accommodations and adjustments to ensure all employees can fully engage in and effectively perform their work
We recognize that accessibility is an ongoing practice, not a one-time project. We will continue to learn from people with disabilities and update our policies, tools and training so that our organization becomes more accessible to all.
What we are doing
Our efforts to ensure that our website is accessible and usable to the widest possible audience are based on best practice guidelines -- specifically the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible. View more here.
The guidelines have three levels: A, AA, and AAA. Destination Canada aim for Level AAA.
Destination Canada Accessibility Plan
Published in December 2025
Destination Canada (DC) acknowledges the difficulties persons with disabilities continue to face with accessing mainstream employment. To that end, we are committed to the principles of diversity, equity, and inclusion, within DC. Paramount to this work is our commitment to fostering an inclusive environment at DC where people with various abilities can bring their true potential, unparalleled skills, and unique outlooks to our workforce.
Accessibility is an ever-evolving area, and we believe this plan is a living document that should be updated over an extended horizon. Therefore, we highly encourage our audience to continue sharing their feedback through the channel of their choice. For those who have already dedicated time and effort in bringing this plan to life, your input is appreciated. Together, we look forward to dismantling the existing barriers and extending opportunities for people of all abilities.
Feedback Process
We welcome constructive feedback that will help Destination Canada become a more accessible organization.
If you would like to provide feedback on this Accessibility Plan, please direct it to Whitney Friesen, Senior Talent Advisor by one of the following methods:
- Email: accessibility@destinationcanada.com
- Telephone: 604-638-8356
- Mail: 700-1045 Howe Street, Vancouver, BC, V6Z 2A9
- Anonymous Feedback Link: https://forms.office.com/r/p2MA6YzBwa
All feedback will be acknowledged with a message of receipt within 15 business days. All follow-up responses will be sent in the same method as received. Anonymous feedback will not receive a verification of receipt, other than the standardized system generated message.
The feedback will be considered by our DC Accessibility Committee during the development of status update reports and subsequent revisions to the Accessibility Plan. Our progress reports will update on the quantity and nature of feedback received and our intended actions. Your acknowledgement of receipt will advise you of the anticipated timeline of the next report or revision.
All feedback will be stored either electronically or in print for seven years on our secured hard-drive or secured HR (Human Resources) file cabinet. Any feedback provided via phone will be audio recorded (with permission) or transcribed for record keeping.
If you want to request a copy of the Accessibility Plan in an alternative format, please contact Whitney Friesen, Senior Talent Advisor (contact info above). You can expect to receive the alternative format as per the timeline below.
- For print, large print, and electronic formats: within 15 days (about 2 weeks) after receiving the request.
- For braille or audio formats: within 45 days (about 1 and a half months) after receiving the request.
Feedback Process
We welcome constructive feedback that will help Destination Canada become a more accessible organization.
If you would like to provide feedback on this Accessibility Plan, please direct it to Whitney Friesen, Senior Talent Advisor by one of the following methods:
- Email: accessibility@destinationcanada.com
- Telephone: 604-638-8356
- Mail: 700-1045 Howe Street, Vancouver, BC, V6Z 2A9
- Anonymous Feedback Link: https://forms.office.com/r/p2MA6YzBwa
All feedback will be acknowledged with a message of receipt within 15 business days. All follow-up responses will be sent in the same method as received. Anonymous feedback will not receive a verification of receipt, other than the standardized system generated message.
The feedback will be considered by our DC Accessibility Committee during the development of status update reports and subsequent revisions to the Accessibility Plan. Our progress reports will update on the quantity and nature of feedback received and our intended actions. Your acknowledgement of receipt will advise you of the anticipated timeline of the next report or revision.
All feedback will be stored either electronically or in print for seven years on our secured hard-drive or secured HR (Human Resources) file cabinet. Any feedback provided via phone will be audio recorded (with permission) or transcribed for record keeping.
If you want to request a copy of the Accessibility Plan in an alternative format, please contact Whitney Friesen, Senior Talent Advisor (contact info above). You can expect to receive the alternative format as per the timeline below.
- For print, large print, and electronic formats: within 15 days (about 2 weeks) after receiving the request.
- For braille or audio formats: within 45 days (about 1 and a half months) after receiving the request.
Get in touch with us
Website accessibility is a continuous effort -- and we understand that issues may arise as we work to make our content as accessible as possible.
We welcome constructive feedback that will help Destination Canada become a more accessible organization. If you have experienced any difficulties or have further recommendations for enhanced web accessibility, please contact accessibility@destinationcanada.com.
Get in touch with us
Website accessibility is a continuous effort -- and we understand that issues may arise as we work to make our content as accessible as possible.
We welcome constructive feedback that will help Destination Canada become a more accessible organization. If you have experienced any difficulties or have further recommendations for enhanced web accessibility, please contact accessibility@destinationcanada.com.