Accessibility

We are committed to making Destination Canada accessible for people with disabilities. 

This page outlines our accessibility commitments, plans and progress, the steps we take to improve accessibility, and how you can share feedback with us. 

Accessibility is part of how we build an inclusive organization—in our workplace, our events and our digital spaces.  

Accessibility is central to our commitment to diversity, equity and inclusion.  

We work to identify and remove barriers so people with disabilities can participate fully in our workplace, programs and services.  
  

At Destination Canada, accessibility means:   

• identifying and removing barriers in how we hire, manage and support employees
• ensuring our offices, events and digital platforms are accessible and usable by people with different abilities and access needs 
• providing workplace accommodations and adjustments so employees can participate fully in their work
• improving how we design, deliver and communicate our programs and services 

Accessibility is an ongoing practice—not a one-time project. We continue to learn from people with disabilities and use that feedback to strengthen our policies, tools and training. Our goal is to create an organization that is more accessible every year.  

Accessibility Plans and Progress Reports 

Under the Accessible Canada Act, Destination Canada develops and publishes multi-year accessibility plans and annual progress reports. 

These plans are informed by consultation with people with disabilities, including employees and external stakeholders. 

These documents outline: 

• the barriers we have identified
• the actions we are taking to remove and prevent barriers
• the progress we have made. 

Accessibility Plan

Destination Canada Accessibility Plan 2025–2027 (PDF, 1.4 MB) 

Accessibility Progress Reports

2024 Accessibility Progress Report (PDF, 4 MB) 

2023 Accessibility Progress Report (PDF, 712 KB) 

If you require any of these documents in an alternate format, or would like to provide feedback, please contact us using the information below.

We are committed to ensuring our website is accessible and usable for as many people as possible. 

Our approach 

We work toward meeting the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C). Accessibility is considered in the design, development and maintenance of our website. 

We regularly review our digital content and continue improving accessibility as technologies and standards evolve. 

Accessibility features 

Our website includes: 

• keyboard navigation support
• compatibility with screen readers
• alternative text for images
• captions for video content where available
• clear heading structure
• sufficient colour contrast for readability 

Accessibility is an ongoing process. If you encounter barriers on our website, please contact us using the information below. 

Accessibility is also embedded in how we work and how we host events. 

Workplace accessibility 

We are committed to: 

• accessible hiring practices
• inclusive onboarding and training
• workplace accommodations and adjustments
• creating a respectful and barrier-free work environment 

Employees can request accommodations at any stage of employment. 

Event accessibility 

When hosting events, we aim to: 

• select accessible venues
• provide accessibility information in advance
• offer accommodations upon request
• work with partners to improve inclusive event experiences 

If you require accommodations for a Destination Canada event, please contact us as early as possible so we can support your participation. 

We welcome feedback about accessibility at Destination Canada—including our workplace, events, digital content and accessibility plans and reports. Your input helps us improve accessibility across our organization. 

If you would like to send feedback, please:  

Contact Whitney Friesen, Senior Talent Advisor 

Email: accessibility@destinationcanada.com 
Telephone: 604-638-8356 
Mail: 700-1045 Howe Street, Vancouver, British Columbia, V6Z 2A9 

Or use our anonymous feedback form: https://forms.office.com/r/p2MA6YzBwa 

 
We will acknowledge receipt of your feedback within 15 business days. We will respond using the same method you used to send your feedback.  

Anonymous feedback will not receive confirmation of receipt beyond the automated message generated by the form system. 

Your feedback will be considered during the development of our accessibility plans and progress reports. These reports include the quantity and nature of feedback received and any actions we plan to take as a result. 

Feedback will be stored electronically or in print for seven years on Destination Canada’s secure hard drive or in a secure Human Resources file cabinet. Feedback provided by phone will be recorded (with permission) or transcribed for record keeping. 

Request alternate formats 

If you would like to request information or documents in an alternate format, please contact Whitney Friesen, Senior Talent Advisor at the contact details above.  

You can expect to receive the alternate format within the following timelines: 

• Print, large print and electronic formats: up to 15 days after receiving the request.
• Braille or audio formats: up to 45 days after receiving the request.